TERMS AND CONDITIONS

Last updated: 25 April 2025

Welcome to HiLo Protein! These Terms and Conditions (“Terms”) outline the rules and regulations for using our website, purchasing products, and engaging with our services. By accessing or using our website (“the Site”) or purchasing our products, you agree to comply with these Terms. If you do not agree to these Terms, please do not use our Site or services.

1. INTRODUCTION

HiLo Protein is a brand owned and operated by Aripops (Pty) Ltd, located at Unit i15, 41 Brand Road, President Park, Midrand, Johannesburg, South Africa, 1685. These Terms govern your access to and use of our website (www.hiloprotein.co.za) and related services. We are committed to conducting business in accordance with South African laws, including the Electronic Communications and Transactions Act (ECTA) and the Consumer Protection Act (CPA).

2. DEFINITIONS

“We,” “Us,” “Our”: Refers to Aripops (Pty) Ltd.

“You” or “Your”: Refers to the individual accessing or using the Site or services.

“Services”: Refers to our website and all related functionalities, including product purchasing.

“Products”: Refers to the high-protein, low-calorie puddings and other items we offer.

3. USE OF THE WEBSITE

You agree to:

  • Use the Site only for lawful purposes.
  • Provide accurate and complete information when creating an account or placing an order.
  • Not engage in any activities that may harm the Site, its users, or its functionality, including attempting to gain unauthorised access.
  • We reserve the right to restrict access to the Site for any violations of these Terms.

4. ACCOUNT CREATION

To place an order, you may need to create an account. You are responsible for:

  • Keeping your account credentials secure.
  • Ensuring the accuracy of information in your account.
  • Notifying us immediately if you suspect unauthorised use of your account.
  • We are not liable for any losses or damages resulting from unauthorised access to your account caused by your failure to maintain secure login credentials.

5. ORDERS AND PAYMENTS

  • Placing Orders: All orders are subject to availability. We reserve the right to limit or cancel quantities purchased.
  • Payment Methods: Payments must be made using our accepted payment options, which include [list payment methods, e.g., credit cards, EFT].
  • Pricing: Prices include applicable taxes unless stated otherwise.
  • Order Confirmation: You will receive an email confirmation once your order is successfully placed.

By completing an order, you confirm that you are authorised to use the chosen payment method.

6. SHIPPING, RETURNS, AND REFUNDS

  • Shipping: Delivery times and charges are specified at checkout. Delays may occur due to unforeseen circumstances.
  • Returns: Products may be eligible for returns or exchanges within 7 days of purchase, as stipulated by the Consumer Protection Act (CPA), provided they are unopened and in their original condition.
  • Refunds: Refunds are processed using the original payment method within 14 days of receiving the returned item. Shipping fees are non-refundable.
  • Defective Products: If a product is defective, you are entitled to a replacement, repair, or refund in accordance with the CPA.

7. COOLING-OFF PERIOD

If you purchase our products as a result of direct marketing, you are entitled to a 7-day cooling-off period as per the CPA. During this time, you may cancel your purchase and request a refund, provided the product is returned in its original, unused condition.

8. INTELLECTUAL PROPERTY

All content on the Site, including text, images, logos, and designs, is the property of Aripops (Pty) Ltd and protected under copyright and trademark laws. You may not copy, modify, distribute, or use any content without our prior written consent.

9. LIMITATION OF LIABILITY

To the fullest extent permitted by law:

  • We are not liable for any indirect, incidental, or consequential damages arising from your use of the Site or services.
  • We do not guarantee uninterrupted access to the Site.
  • Our total liability for any claim related to the Site or products is limited to the amount paid by you for the product or service.

This limitation does not exclude or limit any liability that cannot be excluded under South African law.

10. USER RESPONSIBILITIES

You agree not to:

  • Upload or transmit malicious code or viruses.
  • Use the Site for illegal activities or to harass other users.
  • Misrepresent your identity or affiliation.
  • Failure to comply with these responsibilities may result in account suspension or termination.

11. TERMINATION

We reserve the right to suspend or terminate your account or access to the Site if you violate these Terms or engage in activities that harm the Site, its users, or our business.

12. GOVERNING LAW

These Terms are governed by the laws of South Africa, including but not limited to the Consumer Protection Act (CPA) and the Electronic Communications and Transactions Act (ECTA). Any disputes arising from your use of the Site or services will be resolved in the courts of South Africa.

13. CHANGES TO THE TERMS

We may update these Terms from time to time. Changes will be posted on this page, and the “Last updated” date will be revised. Continued use of the Site constitutes acceptance of the updated Terms.

14. CONTACT INFORMATION

For questions or concerns about these Terms and Conditions, contact us at:

Email:

Aripops (Pty) Ltd

Unit i15,

41 Brand Road,

President Park,

Midrand,

Johannesburg,

South Africa,

1685